Cancellation Policy

Cancellation Policies for Behind the Wheel Lessons (Driving Lessons)

We are requiring a 24 hour cancellation notice for the driving lessons. Cancellations can be made only during our office hours M-F 9:30am-5:30pm by calling (617) 361-3666 or over email,, (during the office hours only) by providing the following:

  • Students name

  • Time of the lesson

  • Location of the lesson and contact phone number(s).

Monday lessons must be canceled on Friday, during office hours, at the latest.

If proper notice is not given, the session fee will be charged (or lost for the lessons, if package was purchased).

Students who are more than 15 minutes late for driving instruction will forfeit their lesson or be subject to the session fee of the scheduled lesson. If a student does not appear for a scheduled lesson or does not have their permit original/glasses/contacts the session fee or forfeit of the lesson applies.

No student will be issued a Certificate of Completion with an outstanding balance.

Refund Policy

Refund Policies is as follows:

You are entitled to a full refund on any of our services before instruction is given. A written request for a refund is required 24 hours prior, to any scheduled service with the proof of payment (canceled checks front and back or receipt), during office hours M-F 9:30am-5:30pm. Request for the refund must be submitted in-person, over mail (must be received at least 24 hours before scheduled services and during office hours M-F 9:30am-5:30pm) or through email to AL&L Driving Academy will issue a refund within 30 days of the request.

You will not be eligible for a full refund or partial refund once any instruction on driver's education course or any driving package has been received.

All services must be completed within two years of enrollment. After two years, money is non-refundable and services are forfeited.

There are no refunds after course or lessons have started.